Shipping & Returns
Terms and Conditions – Checkout Policy effective date: October 10th, 2025
Welcome to JD Wholistic Care please read the following Terms and Conditions carefully before placing an order. By purchasing from our site, you agree to the policies outlined below.
1. Eligibility to Purchase
By placing an order through our website, you confirm that you are:
Legally capable of entering into binding contracts
At least 18 years old or have parental consent to order.
Providing accurate and complete billing and shipping information.
2. Product Disclaimer
Our products include herbal teas and skincare items made with natural ingredients.
These products are not intended to diagnose, treat or cure, any disease. Please consult a healthcare professional before using any new herbal remedy, especially if you are pregnant, nursing, taking medication, or have a medical condition.
3. Ordering and Payment
All orders must be placed through our secure checkout system.
Prices are listed in USD and are subject to change without notice.
Accepted payment methods include Visa, Mastercard, PayPal, manual check out.
We reserve the right to cancel or refuse any order for any reason, including errors in pricing or product availability.
4. Shipping Policy
Orders are processed within 5-10 business days.
Delivery times vary by location and shipping method.
We are not responsible for delays due to customs, weather, or courier issues.
Shipping costs are covered by us once orders are being shipped by Jamaica Post, Knutsford Express, Zipmail or local Bearer services, with the exemption of orders being shipped by express shipping
(FedEx), the cost of express shipping will vary depending on location and order size.
5. Returns & Refunds
Due to the nature of our products, we do not accept returns of products.
However, if an error was made on our end, we will do the necessary investigations and replace said item if we are at fault.
6. Allergies and Sensitivities
Our products contain herbs, essential oils, and other natural ingredients. It is the buyer’s responsibility to review ingredient lists and perform patch tests. We are not liable for any adverse reactions or allergies.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
All use is at your own risk.
8. Privacy Policy
Your personal information is used only to process your order and will not be shared, sold, or rented to third parties. Please refer to our Privacy Policy for full details.
9. Changes to these Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting to the website. Continued use of the site constitutes acceptance of the updated terms.
10. Contact Information
If you have any questions or concerns about these terms or your order, please contact us at:
Email: Jdwholisticcare@gmail.com
Phone (optional): 876-535-5323
No Return Policy
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds on any herbal or skincare products once they have been purchased.
This policy is in place to ensure the safety, hygiene, and integrity of our products. As our items are natural, personal care items, we cannot restock or resell them once they have left our facility.
We encourage all customers to read product descriptions carefully, check ingredients for possible allergens, and contact us with any questions before making a purchase. Our team is here to help you make informed decisions about the best products for your needs.
Incorrect Items
If you receive the wrong item, please contact us within 48 hours of delivery at Jdwholisticcare@gmail.com with your order number and a clear photo of the issue. We will be happy to assist you and find a resolution.
Thank you for understanding and supporting our commitment to quality, safety, and customer care.